Faqs

Our office has contracted with an answering service to take weekend and statutory holiday calls.  If it is not an emergency, you have the option of just leaving a message, which will be retrieved [...]

Each Property Manager serves well over 300 units, which often requires they be out of the office for extended periods, attend meetings, complete paperwork and meet with tenants in the office.  If [...]

Some of our superintendents are part-time employees.  For repairs, please put your request in writing and deliver it to the superintendent’s unit. Your repairs will be scheduled at a time [...]

Repairs of a non-emergency nature should be put in writing.

Tenants are welcome to personalize their units with paint or wallpaper.  Your written request should be sent to your Property Manager prior to decorating, who will respond in writing with our [...]

Often people do things that they don’t see as harmful or upsetting, but when told that their act is bothersome, immediately cease the practice. Try talking to your neighbour first – they may not [...]

All applications for subsidized units are handled by ATH (Access to Housing), located at 499 King Street East.  Applicants must fill in the application and provide any documents requested by ATH. [...]

Often, tenants need verification of their residency or forms completed for other organizations.  If you require such a letter or completion of a form, please contact your Property Manager. [...]

Many tenants pay by post-dated cheque, and a cancelled cheque is considered your receipt.  If you do not get your cheques back from the bank each month, you may request an annual rent receipt for [...]