I’ve bought a house! How do I terminate my tenancy?
We need 60 days’ notice in writing to terminate your tenancy. All persons who signed the lease agreement need to sign the notice to vacate. Families are responsible for rent and utilities up to [...]
I’ve just received a Form N4 in the mail. What is it and why did I get it?
A Form N4 Notice of Early Termination for Non-Payment of Rent is a form served under the Residential Tenancies Act. When you signed your lease, you agreed to pay your rent on the first working [...]
I live in a three-bedroom unit and one of my children just moved out. Our family just had a baby and we’re cramped. How do we get a bigger unit?
Our tenants frequently experience changes in their tenancy for different reasons. If the change is temporary, you simply need to let your Property Manager know the circumstances. If the change is [...]
I’m a market rent tenant and I just lost my job. Can my rent be adjusted?
Market rent tenants may not qualify for rental subsidy. If a family is originally rent-geared-to-income and through an income change increases to the market rent charge, there is a one year [...]
Why do I need to declare my income every year if it doesn’t change?
Our files are audited by both the City of Hamilton and Housing and by an independent auditor. In order to continue to receive rent-geared-to-income subsidy, tenants are required to provide [...]
I had a rent adjustment and my monthly charge went down, but I had already paid my rent. What happens now?
If you have a credit on your account as a result of an account adjustment or rent overpayment, simply subtract the credit from next month’s rent charge and pay the difference. If the credit is [...]
I’ve had an income change. Who do I call?
Our office has contracted with an answering service to take weekend and statutory holiday calls. If it is not an emergency, you have the option of just leaving a message, which will be retrieved [...]
English is not my first language, and I sometimes don’t understand letters from Stoney Creek Community Homes that I receive in the mail. What should I do?
When you sign a lease agreement and accept tenancy with Stoney Creek Community Homes, you agree to abide by the Residential Tenancies Act and the Housing Services Act, 2011 (as does Stoney Creek [...]